Are your products safe?
Absolutely yes! 100% premium silicone is used for our products and our vibrators are created in accordance with safety standards. Our products are tested and certified in accordance with European laws (all products have been certified with the CE mark according to the European EMC directives).
What will I find inside the (Y) box?
In addition to the product, you will find the USB charger, an organic cotton sachet and the instruction manual that will accompany you in using the product, all in an elegant and discreet box.
Can I use your products with an intimate lube?
We suggest not to use silicone or oil based lubricants together with our products as they may have negative reactions between them. If you want practical advice and suggestions on the use of our products, take a look at the product sheets.
What are your payment options?
Payment security is the basis of our service. You can pay using your PayPal account, debit or credit card (Visa, Mastercard, Maestro, American Express). You can also pay by Klarna, bank transfer or cash on delivery.
Are payments on your website secure?
Payment security is the basis of our service, we rely on PayPal platforms that have been voted the best and safest in circulation and are used by the largest retailers in the world.
Can I receive the product even if I am on the other side of the world?
We ship our products all over the world! If you have particular questions regarding shipments and related costs send us an email to email@example.com and we will answer all your doubts.
Once the order has been processed, how long do I have to wait to receive my package?
Delivery times in Europe can include 4 to 10 working days, for international shipments up to 30 working days.
Will my order be delivered discreetly?
You will receive your order in a discreet package with no indication of what's inside. Only you and we know, and our little secret!
I haven't received the tracking number yet, what can I do?
First of all don't worry, your order can take up to 3 business days to process. If 3 working days have already passed and you have not received any notification, please contact us directly at firstname.lastname@example.org.
I have completed the purchase of a "pre-order" product, when will I be able to receive it?
For "pre-order" products you can receive it within 20 working days from the time of the order. In any case we will try to get it to you as soon as possible!
What is your return policy?
We do not accept returns for products that have been opened or used. You can request a refund or exchange of a product only if it is damaged or not working on delivery. For any type of problem send us an email within 14 days at email@example.com with a photo / video and a brief description of the problem; we will get back to you as soon as possible.
What happens if the product I ordered does not work, is defective or is not what I ordered?
If a product is broken, not working or simply not what you ordered, send us an email at firstname.lastname@example.org within 14 days of purchase and we will resolve the problem as soon as possible.
Can't find the answer to your question?
Write us directly at: email@example.com.