Absolutely yes! 100% premium silicone is used for our products and our vibrators are created in accordance with safety standards. Our products are tested and certified in accordance with European laws (all products have been certified with the CE mark according to the European EMC directives).
What will I find inside the (Y) box?
In addition to the product, you will find the USB charger, an organic cotton sachet and the instruction manual that will accompany you in using the product, all in an elegant and discreet box.
Can I use your products with an intimate lube?
We suggest not to use silicone or oil-based lubricants together with our products as they may have negative reactions between them. If you want practical advice and suggestions on the use of our products, take a look at the product sheets.
Can I use your products during pregnancy?
As a general rule, vibrators are safe to use during non-risky pregnancies. However, because silicone is harder than flesh, we recommend avoiding deep penetration and favouring external stimulation. In any case, do talk to your doctor to receive the all-clear.
Our supplements are safe to use during pregnancy, with the exception of Protect - UTI. As always, do talk to your doctor before starting any kind of treatment.
Can I receive the product even if I am on the other side of the world?
We ship our products all over the world! If you have particular questions regarding shipments and related costs send us an email to email@example.com and we will answer all your doubts.
Once the order has been processed, how long do I have to wait to receive my package?
Delivery times in Europe can include 4 to 10 working days, for international shipments up to 30 working days.
What is your return policy?
We do not accept returns for products that have been opened or used. You can request a refund or exchange of a product only if it is damaged or not working on delivery. For any type of problem send us an email within 14 days at firstname.lastname@example.org with a photo / video and a brief description of the problem; we will get back to you as soon as possible.
What happens if the product I ordered does not work, is defective or is not what I ordered?
If a product is broken, not working or simply not what you ordered, send us an email at email@example.com within 14 days of purchase and we will resolve the problem as soon as possible.